Your orders are hand packed by our staff here at Shop Neutral. We utilise repurposed packaging and recycled materials, prioritising a safe and secure delivery.

Click and Collect
Available free of charge only at Prahran Market. Collection days are on every market days (Tuesday, Thursday, Friday, Saturday and Sunday).

Shipping Fee
We ship Australia-wide and the shipping costs are calculated depending on your location and the weight of the products ordered.

Shipping Details
We post via Sendle from our store at Prahran Market.
Please allow up to 5 days for packing and dispatch. If you have any concerns about your order, please submit a contact form as soon as possible and we will be in touch.

Returns
We do not offer a refund for a change of mind. We encourage you to visit our store (if possible) for any hesitation in products such as makeup shades as well as perfume, essential oils and other mists scents as we provide testers. Otherwise, make sure to check the description and reference photos for any information, or contact us for more assistance.

Damaged and/or faulty products on arrival will be eligible for a refund once a request has been made via the contact form. Please provide a detailed information on the damaged/faulty product. We may ask you to send us photo evidence of the product via email. Please note that we will not accept refund requests outside of 14 days of order arrival.

Out of Stock Items
On rare occasions, the product(s) that you have ordered might be out of stock. In these cases, you will be contacted immediately via email and provided a refund.